Returns & Exchanges
We hope you love your new goodies from Alexandra Aura! ♡
If something isn't quite right, please contact us within 7 days of receiving your order to request a return.
To be eligible for a return, items must be unused, unworn, and in their original condition and packaging. Returns must be approved before being shipped back.
Please Note:
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Original shipping fees are non-refundable, except where required by law.
Refunds will be issued to the original payment method after the returned item has been received and inspected.
Personalized or custom-made items are final sale unless they arrive damaged or incorrect, except where required by law.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos so we can help make things right.
For return requests or questions, please reach out through our website's contact page.
Thank you for supporting Alexandra Aura! ♡
