What You Need to Hear

Cancellation Policy

Booking & Payment All appointments must be booked in advance. Payment is collected at checkout unless a deposit option is available. Any remaining balance must be paid before your virtual session begins. Cancellations & Rescheduling All bookings are final and nonrefundable, except where required by law. Appointments may be rescheduled with at least 24 hours' notice. One complimentary reschedule is permitted per booking. Additional changes are subject to approval. Requests made with less than 24 hours' notice may not be accommodated. Missed appointments without prior notice are forfeited and are not eligible for rescheduling or refunds. Extenuating Circumstances I understand that life happens! In the event of an emergency or unexpected circumstances, please reach out as soon as possible. Exceptions to the rescheduling policy may be considered on a case-by-case basis at Alexandra Aura's discretion. Late Arrivals Please arrive on time. Late arrivals may result in a shortened session. Arrivals more than 15 minutes late may be considered a missed appointment. Astrology Preparation Certain astrology services require advance preparation. Once preparation has begun, payments associated with that preparation are nonrefundable, except where required by law. Virtual Appointments Virtual sessions take place through the meeting link provided with your booking. Please join from a quiet space with a stable internet connection. Provider Cancellations If Alexandra Aura needs to cancel your appointment, you will be offered the choice of rescheduling or receiving a full refund. Disclaimer Tarot and astrology readings are intended for personal insight, reflection, and entertainment. They do not replace professional medical, legal, mental health, or financial advice.